Thank you for your detailed feedback, and we appreciate your willingness to share the steps you took to resolve the issue with the joystick. We understand your frustration with the product's design and doesn’t meet expectations, especially when it’s related to quality issues from brand like Logitech.
We truly appreciate that you’ve confirmed the product is brand new and that you took the time to respond once you figured things out. Regarding the 1Year warranty, we’d like to clarify that we did not purchase this product from local distributors, as it is not available through them. This was an import we made independently, so we are unable to offer a local warranty. Local distributors would not be able to process a claim for it either and we can’t send it back too due to high cost of freight, which in some cases can exceed the cost of the product itself, we provide a 'check warranty' instead. This is a common practice in business for items imported directly, and as we clearly mentioned, it’s a 7-day check warranty. You chose to buy from us because the product was unavailable locally, and we hope this helps clarify our warranty policy.