Return & Refund Policy

RETURNS:

Customers can return:

  • Damaged or incorrect product received. (Video proof of unboxing required)
  • Product does not turn on after opening & charging.
  • Product stops working within 7 days of purchase.

Customers cannot return:

  • Product not meeting customer expectations (change of mind not applicable)
  • Returns after 7 days from purchase.

NOTE:

  • We strongly advise customers to record an unwrapping or unpacking video of their parcel for documentation purposes in case of any issues.
  • Items must be returned in unused, undamaged condition with all original packaging and accessories.
  • Customer is responsible for return shipping costs. Please ship returns to: Office # 7, 4th Floor, Hafeez Centre, Gulberg III, Lahore, Punjab 54660

REFUNDS:

 Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a full refund (minus original shipping costs) will be processed to your original payment method within 1-2 business days.  

 

Please contact our customer support at [0307-1119197 / info@alhamdtech.pk] for any questions or assistance.